MINO KID offers free shipping of items from a certain minimum amount. This minimum amount is currently $25, -. This free shipping is available to customers worldwide.
The buyer is responsible for the correct delivery address when making a purchase. If the shipment goes wrong due to a fault made by the buyer, MINO KID is not responsible for (partial) loss of the order. If we need additional details to send the package, we will approach the buyer for this. This can lead to a delay of the shipment.
MINO KID will make every effort to deliver the order within the expected delivery period to the delivery address. If there is a delay in shipping, the buyer will be informed as soon as possible after placing the order. In that case the buyer has the right to terminate the contract without any costs. MINO KID carries the risk of loss or damage of the shipment until the package has been delivered, unless otherwise agreed.
When the buyer receives a product that he has not ordered, he should inform MINO KID of this as soon as possible (within 24 hours of receipt of the order) by e-mail. The buyer will arrange for the return of the product after consultation and will be reimbursed for the costs.
The buyer can send the product back 30 days after delivery without a special reason. He will be refunded the purchase amount. The return costs are not reimbursed.
If the buyer receives a damaged or incomplete product, he should contact the MINO KID customer service as soon as possible. This can be done via shop@minokid.com or in response to the information that the customer has already received from us. We will then decide how the matter will be dealt with. In most cases you will receive a new product immediately, but you may also need to return the item first. If the customer returns the product without first contacting, he can not reclaim the costs incurred at MINO KID.
If the order has been lost during transport or if the buyer claims not to have received the order (even if this appears from the tracking information), an investigation procedure will start at the carrier. In order to keep customer satisfaction high, MINO KID will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase price will be refunded. Both the customer and MINO KID must fully cooperate with the carrier.
If a shipment has not yet been delivered to the buyer’s delivery address within 30 days of the shipping date, he is required to contact MINO KID via e-mail within 30 days (ie no later than 60 days after the date of dispatch).
All our products are manufactured in Hong Kong and Singapore so it will take some time for shipping.
How long will it take to receive my order? United States – 15 or 20 business days; Europe – 15 to 18 business days; Rest of World – 20 business days
The above expected shipping time depends on country and location. MINO KID will send the order the same day, if you order before 4:00 PM UTC. An order for a remote area also often takes longer than, for example, New York. This expected delivery time is indicated in working days. You can track the package with the tracking tracking information, which also indicates the current shipping time of the carrier.
Where can I find the status of my order? Once the order is shipped, you will receive an e-mail with your unique tracking number.
What are the shipping costs? MINO KID offers free shipping worldwide for an order amount higher than 25 dollars. Below an amount of 10 dollars is charged for sending products worldwide.
Which countries can be sent to? MINO KID sends its products to all countries. Products can not be picked up at the office or at a distribution center. For this we would like to refer you to the shop in your area.
